We offer standard shipping throughout the Unites States with FedEx for $4.95. International shipping rates may vary.
Orders can take up to 48 hours to process and ship depending on current order volume, weather, etc. We try our hardest to ship orders within 24 hrs or receipt. Once your order ships, you will receive an email confirmation with all your relevant order details as well as tracking information. If you have not received an email within 48 hours of placing your order, please email firstname.lastname@example.org.
We pride ourselves on having one of the most straight forward return policies around - within 30 days of purchase from our website, we will either exchange it, issue www.TheEyeChill.com credit in the form of a gift certificate, or give you a refund. Please note there are no returns or refunds for items purchased somewhere other than our website.
Please send your EyeChill with original packing slip (if you still have it) and a note stating your name, shipping and email address, and whether you would like to receive a replacement, credit, or a refund. All returns should be sent to the address below. Once we receive the package, we'll process your request as quickly as possible.
EyeChill Customer Service
ATTN: M. Melander
525 15th Ave S
Hopkins, MN 55343
If you have an issue with your EyeChill, don't hesitate to contact us at email@example.com!